BHT team toolkit
If you work with a team or lead a team then this resource is for you.
The BHT team toolkit is a useful and accessible resource guide which aims to embrace and build closer team working.
You can use this toolkit when working with your teams to encourage team working and recognise the contribution it can make to the delivery of safe and compassionate patient care, from committed staff working within a common culture.
It offers:
To access the materials simply navigate to the required topic using the tabs above.
If you have any questions about this guide, please contact:
Leadership and Organisational Development Team
01494 734019
Dysfunctions of a team
When a team functions well, it is a marvel to behold, and it leads to fantastic outcomes. When a team fails to function well together, the ripple effects hurt the entire organisation. Genuine teamwork in most organisations remains as elusive as it has ever been. Often teams fail to function effectively together because they unknowingly fall prey to five natural but dangerous pitfalls which Patrick Lencioni termed ‘the five dysfunctions of a team’.
According to Lencioni, “the true measure of a team is that it accomplishes the results that it sets out to achieve. To do that on a consistent on-going basis, a team must overcome the five dysfunctions” (Lencioni, 2002).
Team performance curve
The Team Performance Curve is a model that describes 5 types of teams in terms of performance impact and team effectiveness. Where would you place your team?
Source: Katzenbach and Smith, 199
“Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.”
Source: Patrick Lencioni, 2002.
Cultures of quality and safety require a strong value of team working. Healthcare staff need to work together to provide high quality and safe care for patients because healthcare requires staff from across professional boundaries to collaborate and coordinate their efforts.
Evidence shows that where multi-professional teams work together, patient satisfaction is higher, healthcare delivery is more effective, there are higher levels of innovation in the provision of new and improved ways of caring for patients, lower levels of staff stress, absenteeism and turnover, and more consistent communication with patients.
Still not convinced? The following links provide evidence and information on the benefits of developing team working in the NHS: